Refund policy
Returns
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all accessories, manuals, and documentation.
- Be accompanied by proof of purchase.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made products
- Perishable goods
- Items marked as final sale
Return Process
To initiate a return, please contact us at:
Email: [YOUR EMAIL]
Include your order number and reason for the return. Once your return request is approved, we will provide instructions for returning the item.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos of the item and packaging to help resolve the issue.
In such cases, we will offer a replacement, exchange, or full refund at no additional cost.
Exchanges
We only replace items if they are defective, damaged, or incorrect. Contact us to arrange an exchange.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at [YOUR EMAIL].
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Business Name: Elite beuty Co.
Email: bojcik1000@gmail.com
Website: https://www.elitebeutyshop.online/